At VALEBONA, we are committed to providing a smooth and reliable delivery experience from the moment you place your order to the day it arrives at your door

DELIVERY TIME

Our standard delivery time is 2–14 business days.

Please note that delivery times may vary depending on product availability, destination, customs processing, and periods of high demand such as sales or holidays. Once your order has been shipped, you will receive a confirmation email with tracking information to follow the progress of your delivery.

SHIPPING COSTS

Shipping costs are calculated based on your delivery address and the total weight of your order. All applicable shipping fees will be clearly displayed at checkout before your purchase is completed.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email containing your tracking number and instructions on how to track your package. You can also view your order status by logging into your account on our website.

RECEIVING YOUR PACKAGE

Please check your package upon delivery. If your order arrives damaged or incomplete, contact us within 48 hours of delivery so we can assist you.

CUSTOMER SUPPORT

If you have any questions regarding delivery, please contact us at
valebonabrand@gmail.com

Thank you for choosing VALEBONA. We appreciate your trust and look forward to delivering your order.

WHERE ARE YOUR PIECES MADE?

Our collections consist of two parts – Core Collection and Curated Selection.

Core Collection pieces are designed and produced in collaboration with trusted partners in Ukraine, ensuring quality, fit, and attention to detail.

Curated Selection items are carefully chosen from international manufacturers to complement our core pieces.

The country of origin is always listed on each product page, so you know exactly where your piece comes from.

HOW LONG DOES SHIPPING TAKE?

Standard delivery is 2–14 business days from dispatch.
Delivery times can vary depending on your location, customs, or high-demand periods.
Once your order ships, you’ll receive a confirmation email with tracking details, so you can follow it every step of the way.

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide.
Shipping rates and estimated delivery times are calculated at checkout based on your destination.

HOW CAN I TRACK MY ORDER?

After your order ships, you’ll get an email with your tracking number.
You can also log into your account to view your order history and track your package anytime.

CAN I CHANGE OR CANCEL MY ORDER?

Orders are processed quickly to get your items to you fast, so unfortunately they cannot be changed or canceled after confirmation.
Please check all details carefully before completing your purchase.

WHAT IS YOUR RETURN POLICY?

We accept returns within 14 days of delivery for store credit.
Refunds are only available for faulty items.

To qualify, returned items must be unworn, unwashed, with all tags attached, in their original condition.
For full details, visit our Returns & Exchanges page.

DO YOU OFFER EXCHANGES?

We don’t offer direct exchanges at the moment.
If you need a different size or item, simply return your purchase for store credit and place a new order using your credit.

WHAT IF MY ITEM ARRIVES DAMAGED OR FAULTY?

If your item is damaged or faulty, contact us within 7 days of delivery with your order number and clear photos.
We’ll help you quickly with a replacement or store credit.

HOW DO I CHOOSE THE RIGHT SIZE?

Please refer to our Size Guide on each product page.
If you’re between sizes, we recommend sizing up for a comfortable fit.

WILL THE COLOR LOOK EXACTLY THE SAME AS ONLINE?

We do our best to display colors accurately, but slight variations may occur due to lighting and screen settings.

HOW CAN I CONTACT YOU?

We love hearing from you! For questions or help with your order, reach out to us at:
📧 valebonabrand@gmail.com

RETURNS & EXCHANGES

At VALEBONA, we want you to feel happy and confident with your purchase. If something isn’t quite right, we’re here to help

HOW TO REQUEST A RETURN OR EXCHANGE

Please contact us at valebonabrand@gmail.com within 14 days of receiving your order – include your order number and reason for return or exchange. Our team will provide further instructions

RETURNS

Returns are accepted for store credit only – refunds are available only for faulty items
Items must be unworn, unwashed, with all original tags attached, and free from makeup or perfume
Items marked as FINAL SALE are not eligible for return or exchange unless defective
For hygiene reasons, the following items cannot be returned – Accessories, Bodysuits, Lingerie, Swimwear
Return shipping costs are the responsibility of the customer – we recommend using a trackable shipping method. Original shipping fees are non-refundable

EXCHANGES

We offer exchanges for size or style, subject to availability
If the requested item is unavailable, store credit will be issued instead
Exchanges must be requested within 14 days of delivery

FAULTY ITEMS

If you receive a faulty item, please contact us within 7 days of delivery with your order number and clear photos
We will provide instructions to resolve the issue promptly

SUMMARY

Store credit for returns (except faulty items)
Exchanges for size/style if available
Final sale and hygiene-sensitive items cannot be returned
All returned items must meet condition requirements