Return & Exchange Policy
RETURNS & EXCHANGES
We want you to love every piece you receive from VALEBONA. If something isn’t quite right, we’re here to help.
RETURNS
We accept returns within 14 days of delivery.
- Refunds are issued to the original form of payment
- Store credit is also available
- Original shipping fees are non-refundable
To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- Free from makeup, perfume, or any signs of wear
Items marked as Final Sale cannot be returned.
EXCHANGES
We offer exchanges for a different size or style, subject to availability.
- If your requested item is unavailable, store credit will be issued
- Exchanges must be requested within 14 days of delivery
NON-RETURNABLE ITEMS
For hygiene reasons, the following items cannot be returned or exchanged:
- Bodysuits
- Lingerie
- Swimwear
- Accessories
RETURN SHIPPING
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping method
FAULTY ITEMS
If you receive a faulty or damaged item, please contact us within 7 days of delivery at valebonabrand@gmail.com with your order number and photos.
We will resolve the issue as quickly as possible.
HOW TO START A RETURN
To request a return or exchange, please contact us at:
valebonabrand@gmail.com
Include your order number and reason for return. Our team will guide you through the next steps.